Rules & Policies
A $100 NON-REFUNDABLE deposit is required to hold your reservation booking date and time. Please provide cancellation requests as soon as possible. Cancellations are accepted up to 14 days of the event without penalties. We will work with our customers to reschedule parties in the event a cancellation is needed. Non-refundable deposit credit is offered up to one year from date of party one time.
Payments are collected before the end of your event via credit card, Venmo, Paypal, tap pay or cash. If paying by cash, please have exact amount. If you would like to pay in advance, let us know and we can send you in invoice to pay at your convenience prior to your party/event. Large group/Corporate events require full payment 7 days prior to your event.
Denver Extreme Game Truck LLC is committed to protecting your privacy. We use the information we collect on the site to make bookings as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.
Our general service area is 70 miles from Hudson, Colorado 80642. There are no travel fees for the first 15 miles, 16-70 miles the fees are $20-85. Please call before booking to confirm travel fees. Please call to confirm availability if you are outside the Denver Metro area before booking your reservation.
The mobile game trailer is designed for all types of weather conditions. The trailer is insulated and climate controlled with heat and air conditioning. In the event of severe weather (lightning, high winds, flooding and/or extremely heavy rain, snow, heat) we reserve the right to reschedule your service to guarantee the safety of you, your guests, our staff and equipment.
We require a parent or responsible adult to be on or near the trailer at all times to supervise their guests. Guests under the age of 16 require a parent or guardian to be on the property and within contact of the game coach should a need to reach them. At this time we are not allowing children under the age of 7 in the trailer unless supervised by a parent at all times.
You may serve alcohol at your event or party; however, we reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served. Alcohol is not allowed in the trailer at any time. Drugs of any sort will not be tolerated in or around the equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately with no refunds.
Denver Extreme Game Truck LLC shall not be responsible for any damage to property resulting from a request by the client to position. This includes both above ground and below ground property/equipment damage. Additionally, we reserve the right to charge the client’s credit card for damages to the trailer or equipment resulting from the careless or willful damage of same by client’s guests. Denver Extreme Game Truck LLC does not assume any responsibility for any injuries sustained on the client’s property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host.
LIGHTS AND SOUND:
If there are guests who are sensitive to lights and sounds please notify the game coach prior to your party. The game trailer is equipped with Laser Lights, LED lights, color changing Mood ceiling and music.
We do not allow any food or drinks into the video game trailer, this includes gum/candy. Any gum or candy removal will incur a $100+ cleaning fees billed to the client. Please have your guests consume them outside of the trailer prior to entering.
While your party is in effect the Game Coaches occasionally takes pictures of the party from inside or outside the trailer. We may use these on our Facebook, Instagram or Snapchat page or our web site. If you DO NOT want our Game Coaches taking these pictures or posting them on Facebook or Instagram, please notify the Game Coaches prior to the start of the party. Customers are always welcome to take photos and post them to their social media, feel free to tag us!
The Game Coaches are there to make sure that your group is making the most of our high-tech fun. The team is there to aid each guest in having a great time for all gaming levels. Tipping is appreciated, but not required.
The Game Trailer will arrive approximately 15-30 minutes prior to the reservation time to park and set up. We require at least 55 feet of space (typically the front side of most homes). We may have to block your driveway to open the outer screens. We ask that during this time the area be free and clear of cars so we can pull up can get set up promptly, any delays will affect the client’s game time. Additionally our Game Coach will never disconnect the truck from the trailer at a party/event for safety reasons. We will NOT travel on unpaved or dirt roads as the trailer is not designed for these conditions.
VIDEO GAME RATINGS:
Our Game Coaches will not play any “M” rated games in the video game trailer without authorization from the client prior to the party/event or adult approval at the time of the event. If you wish to have an “M” rated game at your party/event please let us know. Otherwise we will offer games in the Everyone (Minecraft, Mario, NBA, Madden) and Teen (Injustice, Star Wars Battlefront, WWE) rated category.